Frequently Asked Questions - Account Issues

It's easy to edit/change your name on your CALI Account, just follow these steps:

  • Log into CALI with your username and password.  The spot to do this is on the dark blue bar on the top of the site.
  • Click on "My Account" to go to your CALI account information.
  • Click the edit tab.
  • Scroll down the page to find entries for "First Name", "Middle Name", and "Last Name" and edit those as you wish
  • Scroll to the bottom of the page and click "save".

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Yes you can.

A working email address must be associated with your CALI account.  While we don't send out many emails to our users, the ones we do are very important for your continued use of CALI.  But most importantly, if you've forgotten your password, the only way to retrieve it is to have a working email associated with your CALI account.

Here's how to change your email address on your CALI account:

  • Log into CALI with your username and password.  The spot to do this is on the dark blue menu bar on the top of the site.
  • Click on your name in the top menu. This will take you to a page with your account details.
  • Click the edit tab.
  • There will be an entry for your email address.  Delete your current address and add in the one you wish to use.  At this time, hotmail.com email addresses are not permitted.
  • Scroll to the bottom of the page and click "save".

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Because CALI's password retrieval email is automated, many email systems will mistakenly classify them as junk mail or spam.

Check your spam or trash folders.  It may be in there.

If it's not there and it's been at least 15 minutes, it may be that your email system blocked the email entirely.  This is becoming common with .edu addresses.

If after 15 minutes and there is no email, please send an email to feedback@CALI.org.  Include your email address and a new email address that you would like to use for your account.  We will swap out the old email and replace it with the new one so that you can get emails.

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Here's how to change your password on your CALI account:
  • Log into CALI with your username and password. The spot to do this is on the blue bar on the top of the site.
  • Click on your name (if using mouse with pointer) or touch your name (if using tablet or smartphone). This will take you to a page with your CALI profile page.
  • Click the edit tab.
  • Enter your current password. This is required to change your password in the next steps
  • There will be two boxes for password. Type in your new password and then confirm it. Note: The website will tell you how strong your password is, but the only requirement is that it is six characters long.
  • Scroll to the bottom of the page and click "save".

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CALI has an automated password retrieval system that will send you an email.  It will contain a link to a page on the CALI website where you will be able to reset your email.  This link will expire after a day and will only be good for your account.  If you do not use it, nothing will happen.

Please note: These emails are sometimes marked as spam and are either sent to your junk mail folder or blocked completely.  If you have not received an email in 15 minutes, please email feedback@cali.org to have your password manually reset.

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There could be several reasons why you are having difficulties logging into CALI.
  1. Make sure you are using the correct username. If you are not sure, use the password reset function. The automated email that you will receive is address to your username.
  2. Try an alternate browser and make sure the browsers you use are updated.
  3. Make sure your browser is set to accept cookies.
  4. Clear your browser's cookies.
If none of those work, try to log in on another device. Remember - CALI lessons are compatible with tablets and smart phones. If you are able to log in there, that means there is an issue with your computer and we are going to be unable to help you. If you are unable to log in on the new device or computer, please contact feedback@cali.org and we check your account for issues.

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Here's how to change your username on your CALI account:

  • Log into CALI with your username and password. The spot to do this is on the dark blue menu bar on the top of the site.
  • Click on your name in the top menu. This will take you to a page with your account details.
  • Click the edit tab.
  • There will be a box with your username.  Enter your new username. Please do not use your email address as your username.
  • Enter your current password so the system knows it's you
  • Scroll to the bottom of the page and click "save".

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There are two possibilities.

  1. Your browser needs to accept cookies in order to access certain CALI resources and especially to run CALI lessons. Make sure your browser is set to accept cookies from cali.org. We only use cookies to track you permissions to access certain CALI resources like CALI Lessons. If you're browser is set to accept cookies, read on.
  2. Your browser is holding onto cookies with incorrect information. This is very common when you've recently changed passwords. In this case, log out of CALI, clear the cookies of your browser and then re-login with your correct credentials.

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