Frequently Asked Questions - Other Account Issues

It's easy to edit/change your name on your CALI Account, just follow these steps:

  • Log into CALI with your username and password.  The spot to do this is on the dark blue bar on the top of the site.
  • Click on "My Account" to go to your CALI account information.
  • Click the edit tab.
  • Scroll down the page to find entries for "First Name", "Middle Name", and "Last Name" and edit those as you wish
  • Scroll to the bottom of the page and click "save".

If you are logged in and can't run lessons, it is likely that you created the account prior to 2012 when we allowed for guest accounts. You will need to create a new account using an authorization code from your institution. We maintain a list of authorization code contacts on the website or you can always check in the library.


If you used to be able to run lessons, and now you cannot, it is entirely possible that you have two CALI accounts, one with an authorization code and one without.  If there's ever any confusion, contact webmaster@CALI.org and we can find your account(s).

Yes you can.

A working email address must be associated with your CALI account.  While we don't send out many emails to our users, the ones we do are very important for your continued use of CALI.  But most importantly, if you've forgotten your password, the only way to retrieve it is to have a working email associated with your CALI account.

Here's how to change your email address on your CALI account:

  • Log into CALI with your username and password.  The spot to do this is on the dark blue menu bar on the top of the site.
  • Click on your name in the top menu. This will take you to a page with your account details.
  • Click the edit tab.
  • There will be an entry for your email address.  Delete your current address and add in the one you wish to use.  At this time, hotmail.com email addresses are not permitted.
  • Scroll to the bottom of the page and click "save".
There could be several reasons why you are having difficulties logging into CALI.
  1. Make sure you are using the correct username. If you are not sure, use the password reset function. The automated email that you will receive is address to your username.
  2. Try an alternate browser and make sure the browsers you use are updated.
  3. Make sure your browser is set to accept cookies.
  4. Clear your browser's cookies.
If none of those work, try to log in on another device. Remember - CALI lessons are compatible with tablets and smart phones. If you are able to log in there, that means there is an issue with your computer and we are going to be unable to help you. If you are unable to log in on the new device or computer, please contact feedback@cali.org and we check your account for issues.

There are two possibilities.

  1. Your browser needs to accept cookies in order to access certain CALI resources and especially to run CALI lessons. Make sure your browser is set to accept cookies from cali.org. We only use cookies to track you permissions to access certain CALI resources like CALI Lessons. If you're browser is set to accept cookies, read on.
  2. Your browser is holding onto cookies with incorrect information. This is very common when you've recently changed passwords. In this case, log out of CALI, clear the cookies of your browser and then re-login with your correct credentials.