Frequently Asked Questions - Usernames and Passwords

It's easy to edit/change your name on your CALI Account, just follow these steps:

  • Log into CALI with your username and password.  The spot to do this is on the dark blue bar on the top of the site.
  • Click on "My Account" to go to your CALI account information.
  • Click the edit tab.
  • Scroll down the page to find entries for "First Name", "Middle Name", and "Last Name" and edit those as you wish
  • Scroll to the bottom of the page and click "save".

Because CALI's password retrieval email is automated, many email systems will mistakenly classify them as junk mail or spam.

Check your spam or trash folders.  It may be in there.

If it's not there and it's been at least 15 minutes, it may be that your email system blocked the email entirely.  This is becoming common with .edu addresses.

If after 15 minutes and there is no email, please send an email to feedback@CALI.org.  Include your email address and a new email address that you would like to use for your account.  We will swap out the old email and replace it with the new one so that you can get emails.

Here's how to change your password on your CALI account:
  • Log into CALI with your username and password. The spot to do this is on the blue bar on the top of the site.
  • Click on your name (if using mouse with pointer) or touch your name (if using tablet or smartphone). This will take you to a page with your CALI profile page.
  • Click the edit tab.
  • Enter your current password. This is required to change your password in the next steps
  • There will be two boxes for password. Type in your new password and then confirm it. Note: The website will tell you how strong your password is, but the only requirement is that it is six characters long.
  • Scroll to the bottom of the page and click "save".

CALI has an automated password retrieval system that will send you an email.  It will contain a link to a page on the CALI website where you will be able to reset your email.  This link will expire after a day and will only be good for your account.  If you do not use it, nothing will happen.

Please note: These emails are sometimes marked as spam and are either sent to your junk mail folder or blocked completely.  If you have not received an email in 15 minutes, please email feedback@cali.org to have your password manually reset.

Here's how to change your username on your CALI account:

  • Log into CALI with your username and password. The spot to do this is on the dark blue menu bar on the top of the site.
  • Click on your name in the top menu. This will take you to a page with your account details.
  • Click the edit tab.
  • There will be a box with your username.  Enter your new username. Please do not use your email address as your username.
  • Enter your current password so the system knows it's you
  • Scroll to the bottom of the page and click "save".